Return / Refund Policy

4.1 As we dispatch your items same day or next day dependant on when you place your order, we give our customers a 1 hour window from the time the order is placed to either amend or cancel your order.

4.2 Should you wish to cancel your order after the cut off time but prior to delivery, we may charge you in full for an amount equal to the value of your order, including any delivery cost.

4.3 Any cancellation must be sent to us by email at Salam Halal Butchers within the 1 hour cut-off period with your order number and delivery address.

4.4 In the instance that you have ordered goods which are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or voucher.

7.1 We are committed to offering you the very best service and the very best produce. We guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly.

7.2 Complaints in respect of service will be reviewed by our customer services team and we commit to providing you with a response within 1 working day, whenever possible.

7.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Head Butcher for review. Please, therefore, retain produce for review. We commit to providing you with a response within 1 working day, whenever possible, with our findings.

7.4 Unfortunately, as our products are perishable, we are unable to accept the return of any produce delivered to you. However, if the goods you have ordered do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Salam Halal Butchers voucher to compensate for the items which did not met your expectations within 3 working days of a complaint being received.

7.5 You can also delete your account, which will delete all personal information about you.